Cancelling Your Order
If you change your mind after placing an order and your goods have not yet shipped, you may be able to cancel your order. Please email us immediately at email@example.com , quoting your order number and stating your wish to cancel your order.
If you have already received your order, you will need to return all the items in the order, please read the below section titled “Returns – Changed Your Mind”.
Returns – Damaged & Faulty
If you have received an item that is damaged, is not what you ordered, or is missing parts, then please email us immediately at firstname.lastname@example.org. Include photographs of the issue before returning any goods so we can discuss the best action to take.
Faulty electric scooter – within 30-days of receiving
If your electric scooter develops a manufacturing fault through normal use (as outlined in the manufacturer’s manual) within 30-days of receiving the goods, then please email us at email@example.com, quoting your order number, attaching a photo of the electric scooter and the fault details. You can let us know whether you want a refund, repair or replacement. We will arrange collection and cover the costs for collecting, repairing and returning the electric scooter to you.
Faulty electric scooter – after 30-days of receiving
If your scooter develops a fault after the initial 30 days period you will need to contact the manufacture and make a warranty claim. Please note the warranty period will vary by scooter.
If you cannot find warranty information please get in touch and we will point you in the right direction.
Please note that, we cannot accept electric scooter returns:
Without all original packaging and accessories, including the retail box, manuals, cables, charger and all other items originally included with it (we can provide a new box at a cost of £25).
if the electric scooter has been damaged through miss-use or shows signs of being tampered, customised, or altered in any way.
is in any condition that we deem renders the item unsaleable.
Returns – Changed Your Mind
If you change your mind about your electric scooter and you no longer want it, then you will need to email us at firstname.lastname@example.org within 14 days of receiving your order. You then have a further 14 days from the date you notified us, to return the goods to us. When you contact us about your returns, you will need to provide us with your order number, reason for returning and a contact telephone, in the event we need to call you.
Please note that we may make a deduction from the refund amount for the loss of value of any good supplied if the loss is the result of unnecessary handling by you. You can examine the goods as you would in a shop but to obtain a full refund, the goods must be returned in “as new” condition and in their original packaging. If you have mislaid the original packaging for an electric scooter, we can provide a new box at a cost of £25.
Naturally, none of this affects your statutory consumer rights. You will need to return the electric scooter to us at:
130 Old Street, London,
EC1V 9BD, UK
Return in person
Please let us know via email (email@example.com) if you intend to return the electric scooter in person, so we can agree a time / date and are ready for the collection. Please bring with you your order number. We cannot accept returns in person unless agreed prior with our customer service team.
Customer returns via post
You will be responsible for paying for your own delivery costs for returning an unwanted item, unless it has a manufacturer fault (see above section – “Returns – Damaged & Faulty”). It is strongly advisable, when returning an unwanted electric scooter to use tracked delivery to ensure its arrival. Please make sure you include in the box a copy of your name and order number, so we know who it was from.
Collection from your address
Please email us at firstname.lastname@example.org with the following details to arrange a collection:
Your full name and collection address including postcode
Order number and confirmation of which product is coming back to us
Your preferred date of collection (Monday to Friday only)
A contact number in case the driver needs to get in touch
There is a £20 charge for this collection service that will need to be paid at the time of booking the collection. Please note, we cannot accept electric scooter returns without all original packaging and accessories, including the retail box, manuals, cables, charger and all other items originally included with it. We can provide a new box at a cost of £25. Any extra costs (e.g. new box, collection cost) will be deducted from your refund payment amount.
We will refund you to your original payment method (i.e, card, Paypal account etc) within 14 days of receipt at our Returns Centre. Please be aware this can take up to 5 days depending on your bank.